I am a digital & technology leader with 20 years of experience in delivering innovative technology solutions through web, social media, events, campaigns & e-commerce. I have executed projects and operate critical products for major international clients & brands, and have been recognized with several awards during my career.
Colleagues know me as a highly creative technologies expert who can always be trusted to come up with innovative solutions to any problem.
I am passionate about creating high engagement products that deliver amazing customer experiences online & offline, adding tangible value to the business and the customers.
★ IT Service Management
★ Digital Products Experience & Innovation
★ Digital Transformation
★ Applications & Data Architecture
★ CRM, Loyalty Programs & Data Services
★ Business Intelligence
★ E-Commerce Platforms
★ High Performing Teams
★ Project Management
★ Agile/Scrum & DevOps Model
★ Scalable Enterprise Management
★ Business Continuity
I am currently contracting while I pursue longer-term opportunities & can be reached either through this profile or at +61 466 999 267.
Visit my LinkedIn page: https://khalidbalkhi.com/.
I was tasked with leading the transformation program for Emaar Malls, in particular, The Dubai Mall prioritising and addressing business pain points. This program consists of multiple streams in tandem with Emaar’s other business verticals. Delivered in quick 2-week sprints, the program involves partnerships with Emaar Leadership Team, The Dubai Mall Leadership Team, Marketing, Operations, …
The indoor wayfinding solution engages the iOS & Android app audiences of the mall’s official app, adding value to the mall visitors with easy navigation through the world’s largest mall. Delivered in short agile sprints, the solution reached MVP in early April, and continually updated to include Points of Interests, amenities, and increased precision to be within …
To ease customer journey in the largest mall in the world, the project is to assess, recommend & address physical signage within The Dubai Mall’s infrastructure. Assessment & recommendations for mall signage: Main attractions Landmark stores Guest Services Location Public Transport Location In-Mall Amenities Parking Infrastructure Assessment heuristics: Look & feel Culture Direction Accessibility Simplicity …
Rebranded look and feel of The Dubai Mall website, the largest digital portfolio in the group. Added functionality to include Tenant portal and integrated workflow on a central platform.
The building of scalable Arabic version of thedubaimall.com. This project enables content to be submitted in English, fed through a workflow of Machine Learning translating algorithms, manual translator reviews, and quality review before being received back as Arabic content, and served in Arabic for the Middle East Gulf audience. This workflow allows us to serve …
The Unified Wi-Fi project connects all consumer verticals under the Emaar umbrella – Properties, Malls, Hospitality, Retail & Entertainment – beginning with The Dubai Mall. The initial MVP was a revision of the login process, reducing the required fields down from 2 pages to a single page consisting of 2 required fields and an option …
Khalid is a highly analytical individual. Being of a calm composure he is never hesitant in asking the right questions. I have closely worked with Khalid on a project and found him very friendly and focused on goals. Khalid can be a good addition to any team.
Worked on the project regarding mall online maps for the biggest mall in the world, The Dubai Mall. Very detailed, focused with superb digital skills. Khalid is very passionate about his work and he puts a lot of time and effort to complete the project with outstanding quality.
If you want the straight answer and the honest truth about anything, then Khalid is your man. I worked with Khalid on several projects and he rarely said “no this cannot be done” as he always found a creative solution to deliver on a complex project. He is also a pleasure with work and very dedicated.
Detail oriented is the phrase that comes to mind when I think about Khalid. I’ve had the pleasure of working with Khalid for 4 years, during which Khalid was leading IT team for Air Miles Middle East. I’m lucky to have worked with Khalid and was hired by him, a manager who’s not only interested in the company’s bottom line, but also in his employees’ professional growth.
Khalid is my first manager when I worked in AIMIA (Rewards Management Middle East) and I can absolutely say that he is my one of the best managers I’ve ever had. He manages his people in a way that empowers them to become an asset in the company. When you did awesome job he would not reserve compliments. He maintains his composure in times of pressure and his sharp judgment on critical issues facing the team is always reliable. He has earned the respect among his peers and his seamless work on project such as when the company has implemented it’s first “Miles Expiry” gave him constant accolades across the organization.
Lastly, his technical prowess and leadership skills make him a manager that anyone can be proud of.
I am blessed to have a great mentor in Mark Mortimer-Davies who introduced me to the valuable lesson of embracing the 4 Ls in my career, and life in general. Full of stories and experience, Mark extrapolated this concept from the Steven Covey’s 7 Habits Of Highly Effective People. The values focus on 4 overlapping needs that …